SALESFORCE SERVICE-CLOUD-CONSULTANT EXAM QUESTIONS ARE UPDATED RECENTLY, AND 100% GUARANTEE THAT YOU PASS THE EXAM SUCCESSFULLY!

Salesforce Service-Cloud-Consultant Exam questions are updated recently, and 100% guarantee that you pass the exam successfully!

Salesforce Service-Cloud-Consultant Exam questions are updated recently, and 100% guarantee that you pass the exam successfully!

Blog Article

Tags: New Study Service-Cloud-Consultant Questions, Reliable Service-Cloud-Consultant Test Sample, Service-Cloud-Consultant Exam Fee, Reliable Service-Cloud-Consultant Test Online, Service-Cloud-Consultant Mock Exam

P.S. Free & New Service-Cloud-Consultant dumps are available on Google Drive shared by iPassleader: https://drive.google.com/open?id=1KAGJqsN-yd94En7mGxOWRz4jvyET8Omz

Get benefits from iPassleader exam questions update offer and prepare well with the assistance of Salesforce Service-Cloud-Consultant updated exam questions. The Salesforce Service-Cloud-Consultant exam dumps are being offered at affordable charges. We guarantee you that the Service-Cloud-Consultant Exam Dumps prices are entirely affordable for every Service-Cloud-Consultant exam candidate.

Salesforce Service Cloud platform is a customer service and support application that helps businesses manage customer interactions across multiple channels such as email, phone, chat, and social media. The Salesforce Service Cloud platform offers a range of features and tools to help businesses streamline their customer service operations, increase customer satisfaction, and drive business growth. The Service-Cloud-Consultant exam covers various topics related to the Service Cloud platform, including case management, knowledge management, customer and partner communities, and omni-channel routing.

Salesforce Service-Cloud-Consultant Exam is a challenging test that requires a great deal of preparation and study. Service-Cloud-Consultant exam is designed to test the knowledge and skills of professionals who work in the customer service industry and are looking to specialize in Salesforce's Service Cloud platform. Candidates who pass the exam and obtain the Salesforce Certified Service Cloud Consultant certification will have demonstrated their proficiency in Salesforce's Service Cloud platform and their ability to deliver high-quality customer service.

>> New Study Service-Cloud-Consultant Questions <<

Reliable Service-Cloud-Consultant Test Sample & Service-Cloud-Consultant Exam Fee

Our reliable Service-Cloud-Consultant question and answers are developed by our experts who have rich experience in the fields. Constant updating of the Service-Cloud-Consultant prep guide keeps the high accuracy of exam questions thus will help you get use the Service-Cloud-Consultant exam quickly. During the exam, you would be familiar with the questions, which you have practiced in our Service-Cloud-Consultant question and answers. And our Service-Cloud-Consultant exam questions are so accurate and valid that the pass rate is high as 99% to 100%. That's the reason why most of our customers always pass Service-Cloud-Consultant exam easily.

Salesforce Service-Cloud-Consultant certification exam tests candidates on their knowledge of Salesforce Service Cloud features, design, and implementation. Service-Cloud-Consultant exam is designed to evaluate the candidate's ability to configure and customize Service Cloud applications, manage data, and understand the various features of Service Cloud. Service-Cloud-Consultant Exam also covers topics related to customer support, case management, service level agreements, and reporting.

Salesforce Certified Service cloud consultant Sample Questions (Q41-Q46):

NEW QUESTION # 41
Universal Containers wants a mechanism that provides customers access to product installation guides, warranty information.
What solution should the consultant recommend to meet this request?

  • A. Create a Customer Experience Cloud site.
  • B. Deploy a Partner Central Community.
  • C. Configure Web-to-Case.
  • D. Implement Recommended Articles.

Answer: A

Explanation:
A Customer Experience Cloud site is a solution that allows customers to access self-service portals, knowledge bases, and communities. It can be used to provide customers with product installation guides, warranty information, and other relevant content. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.customer_experience_cloud.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.customer_experience_cloud_sites.htm&type=5


NEW QUESTION # 42
What can universal containers do to reduce costs and immediately improve contact center agent productivity choose 2

  • A. Streamline the agent interface.
  • B. Enable templates for written responses.
  • C. Offer supports through Facebook and twitter.
  • D. Implement team productivity dashboards.

Answer: A,B


NEW QUESTION # 43
Universal Containers is implementing Salesforce Knowledge for call center agents. The company needs to ensure that agents can contribute to the knowledge base to promote adoption. Which functionality supports these requirements?

  • A. Add the Submit Feedback buttonon the Solutions tab.
  • B. Require agents to create Knowledge articles when opening a case.
  • C. Add the Submit Feedback button to articles.
  • D. Allow agents to create Knowledge articles when closing a case.

Answer: D


NEW QUESTION # 44
A consultant has been hired to integrate a client's phone system with the Salesforce Service Console. What are two key considerations for this integration? Choose 2 answers

  • A. CTI Adapter configuration
  • B. Service Console case creation configuration
  • C. Call Center Definition File creation
  • D. Lightning Console enablement

Answer: A,C


NEW QUESTION # 45
Universal Containers runs a support operation with multiple call centers. The Support Manager wants to
measure first-call resolution by call center location, agent, and calendar month.
Which reporting solution should the Consultant recommend?

  • A. Create a joined report that includes fields for call center location, agent, calendar month, and first-call
    resolution.
  • B. Create a matrix report that includes fields for call center location, agent, calendar month, and first-call
    resolution.
  • C. Create a list view report that includes fields for call center location, agent, calendar month, and first-call
    resolution.
  • D. Create a reporting snapshot that includes fields for call center location, agent, calendar month, and
    first-call resolution.

Answer: B


NEW QUESTION # 46
......

Reliable Service-Cloud-Consultant Test Sample: https://www.ipassleader.com/Salesforce/Service-Cloud-Consultant-practice-exam-dumps.html

P.S. Free 2025 Salesforce Service-Cloud-Consultant dumps are available on Google Drive shared by iPassleader: https://drive.google.com/open?id=1KAGJqsN-yd94En7mGxOWRz4jvyET8Omz

Report this page